Return Policy

AUSTRALIA:

Change of mind:

I am happy to accept returns within 7 days of receipt of delivery if you change your mind about your purchase. A full refund will be granted on the condition that the artwork is returned in its original condition. Refunds will be issued for the original sale price of the artwork (minus the original shipping cost incurred by the artist).

Return delivery costs will be at the customer’s expense. Please contact me at jo@joannemoloney.com.au if you wish to process a return.

Damaged in transit:

All artwork is handled with the utmost care during the packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging PRIOR to opening the delivery and then photograph the damaged painting inside. If an artwork is damaged during transport, Jo Moloney will cover the cost of return shipping.

Send images to jo@joannemoloney.com.au and I will replace any original artwork that are damaged during transit with a commission.

INTERNATIONAL:

Change of mind:

All purchases of original pieces and commissions are considered final so please select your artwork carefully.

Damaged in transit:

If your artwork arrives damaged during transit, please take photographs of the packaging BEFORE opening the delivery, and then photograph the damaged painting inside. Please send these images to me as soon as possible. Please note that insurance claims with couriers must be made within 7 days of delivery, so prompt reporting is essential.

Jo Moloney will cover the cost of return shipping. Please send the images to jo@joannemoloney.com.au. In the event of transit damage, I will replace any original artwork with a commission.